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Password recovery isn't self-service right now — an admin resets passwords directly so we can verify it's really you.

Contact us on Discord

Open a ticket in our Discord with the username on your account. An admin will verify and reset your password — usually within an hour during business times.

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Checking Your Windows Version

Some products only support specific Windows builds. Use this guide to find out which build you're on before purchasing.

Step 0

Press the Windows key + R at the same time. A small "Run" dialog opens.

Step 1

Type winver and press Enter.

Step 2

A pop-up shows your Windows edition and build (e.g. "Version 22H2, OS Build 19045.4651"). Compare that against the supported versions listed on the product page.